Responsibilities

• Accurate execution of collection-related tasks and working procedures
• Perform root cause analysis, identify issues/gaps, provide resolutions and client account reconciliations
• Constantly communicate with clients in the assigned portfolio, project teams and other FSSC departments
• Share knowledge by contributing to the creation/update of team procedures and documentation.
• Contact the corresponding departments requesting missing information regarding unidentified payments from the bank statement
• Constantly collaborate with all departments involved in the Order to Cash process to make sure that an accurate customer account is maintained
• Achieve and sustain best practices, quality and efficiency within a strong internal control framework
• Consistently meet compliance measures and achieve service delivery standards

Required

• Written and oral command of English & French (at least B1 level)
• Excellent communication skills and customer service oriented
• Good knowledge of Microsoft Office Suite
• Strong deep analytical and problem-solving skills
• Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
• Works to completion and result oriented

Preferred

• Experience in the credit & collections field, customer service
• Knowledge of Order-to-Cash process
• Basic knowledge of Oracle or another ERP system
• University Degree in Economics/Business
• Relevant work experience in shared service/service center

Our offer towards work-life balance

• Flexible working schedule – organized in 3 shifts Monday to Friday (weekly rotation): 09:00-18:00 & 10:00 - 19:00 & *13:00-22:00
• Work from Home
• Motivational financial package & flexible benefits
• Easter and Christmas bonus
• Direct contract with SNC-Lavalin
• Team buildings, Fun@Work activities
• Free French language classes
• Learning and Development programs, Training, Career opportunities
• Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
• Friendly and dynamic work environment
• CSR & Sport activities

*8 mandatory evening shifts per month