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AR & Collection Agent - French & English

R-037848
  1. Bucharest

Responsibilities

  • Accurate execution of collection related tasks and working procedures
  • Perform root cause analysis, identify issues/gaps, provide resolutions and client account reconciliations
  • Constantly communicate with clients in the assigned portfolio, project teams and other FSSC departments
  • Identify areas where process / system improvements are needed
  • Share knowledge by contributing to the creation/update of team procedures and documentation.

Required

  • Written and oral command of French and/or English
  • Excellent communication skills and customer service oriented
  • Good knowledge of Microsoft Office Suite
  • Strong deep analytical and problem-solving skills
  • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
  • Works to completion and result oriented

Preferred

  • Experience in the credit & collections field, customer service
  • Knowledge of Order-to-Cash process
  • Basic knowledge of Oracle or another ERP system
  • University Degree in Economics/Business
  • Relevant work experience in shared service/service center

Our offer towards work-life balance

  • Flexible working schedule – organized in 3 shifts Monday to Friday (weekly rotation): 09:00-18:00 & 10:00 - 19:00 & 13:00-22:00*
  • Work from Home
  • Motivational financial package & flexible benefits
  • Easter and Christmas bonus
  • Direct contract with SNC-Lavalin
  • Team buildings, Fun@Work activities
  • Free French language classes
  • Learning and Development programs, Training, Career opportunities
  • Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
  • Friendly and dynamic work environment
  • CSR & Sport activities

*6 mandatory evening shifts per month

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