HRSS Advisor
- Corporate
- Epsom
Are you ready to take the next step in your career?
Apply for this roleThis vacancy has now expired. Please see similar roles below...
SNC-Lavalin is going through an exciting period of change. A Canadian listed engineering and construction firm, on July 2017 they acquired the UK engineering consultancy Atkins bringing with it a great opportunity to re-position the SNC-Lavalin brand in the eyes of our markets and ahead of our competitors. The combined group now has approximately 50,000 employees around the world and both Atkins and SNC-L’s offerings combined give us the opportunity to continue our growth. The future of engineering and construction is in the greater use of data, combined with technologies to deliver our services more efficiently and bring different offerings to our clients. From apps, virtual reality and artificial intelligence, to mobility as a service and digital asset management, we are combining our traditional engineering skills with technology to fundamentally change the way we do things.
Job Description
The work of the HR Shared Service team is key to supporting the business, line managers and employees in all things HR. This team provide the HR face to the business and HR Services need to be delivered with passion and commitment providing a consistently great customer experience and making sure services deliver optimally meeting all policy and compliance requirements. The Shared Services Team also includes responsibility for improvement – how can systems, processes and data be optimised to make the service even better and take a pro-active approach to lead not just respond to business requirements.
The HR Shared Services Advisor is accountable for the resolution of cases which the HRC are unable to resolve. They would also act as a point of escalation for queries both from the UK and Indian based teams. This role will work as part of a small team in a cross functional manner across all HR systems, processes and procedures. As the role develops, they might also get involved in process optimisation.
Requirements
Qualifications
Knowledge and expertise with a recognised HR qualification preferred, or qualified through experience
Demonstrable success in an HR Service role
Excellent understanding and experience of working with HR systems preferred
Essential Criteria
- Generalist HR advisory experience across a range of HR activities/processes with specialism in one or more HR process areas
- Strong computer skills across the full range of Microsoft Office applications, in particular Excel, Word and the use of mail merge, and prior experience of HR databases
- Diagnostic and analytical skills with the ability to listen actively, ask probing questions and analyse requirements
- Ability to apply judgement to resolve individual cases
- Ability to identify and address or escalate risk
- Excellent written and oral communication skills
- Outstanding customer focus and the ability to manage customer requirements through a partnership approach
- Professional and flexible approach to work and to managing customer needs
- Willingness to own tasks and the resilience to work through issues to conclusion, maintaining energy and motivation
- Credibly provides sound advice, accurate information and timely support to all stakeholders
- Previous experience of working in a shared services environment
- Ability to drive improvement through the assessment of existing processes and implementation of new processes.
- Keep up to date with policy, process and documentation changes maintaining ability to respond to a full range of HR queries
- Ability to build strong working relationships/networks with all stakeholders and maintain a high degree of integrity
- Persuasion and influencing skills
- Experience of working on projects
- Confidentiality with the ability to handle sensitive situations within data protection legislation
Desirable Criteria
Stakeholder management and customer interaction within an HR Shared Service operation with multi-country and multi-cultural teams
Responsibilities
- Build excellent working relationships with Business Leaders, HR teams, employees and key stakeholders
- Provide a professional advisory and administrative service to business colleagues across a broad range of HR queries and processes, including supporting with complex case management, producing correspondence, handling customer queries, monitoring reports and documentation
- Support the HR Shared Services Senior Advisor in one or more HR process areas, advising on policy /service impacts of proposed process changes ensuring they are compliant and support process delivery standards
- Apply specialist knowledge as appropriate
- Maintain and update online HR policy and procedure reference documentation online – Knowledge Base
- Provide skills and knowledge to efficiently deliver an outstanding performance against agreed SLAs
- Work with HR Shared Services Senior Advisors to support resolution of cases from managers and employees referred by HRC in line with Governance requirements and service SLAs
- Manage delivery of assigned tasks and queries within scope of personal and team workload and agreed handoffs
- Identifying customer needs, seeking and providing effective solutions to their queries
- Analyse caseload individually and across the team and identify improvements and issues
- Work in rotation as part of AskHR Service Desk managing stakeholders to ensure queries are dealt with in a timely manner to meet SLAs and customer service principles.
- Signpost and transfer employees to other HR service lines where appropriate.
- Advising HRC services teams around HR Services policies and processes
- Advising employees and line managers around HR Services policies and processes
- Clearly understand service delivery boundaries and hand offs and operate within them
- Ensure current statutory and legislative requirements are being complied with
- Use the case management and HR system to record and maintain accurate records about activities and tasks undertaken and update HRMS as required
- Work pro-actively to support and deliver excellent customer experience
- Have a proactive and collaborative approach, working with HR colleagues and stakeholders to ensure timely and professional delivery
- Manage assigned cases on own initiative and work with HR Shared Services Senior Advisors in dealing with complex cases
- Liaise with teams within HR Services, HR Business Partners and Centres of Expertise for escalation and resolution of queries and cases
- Support the HR Shared Services Senior Advisor in the delivery of key, standardised HR processes
- Work on ‘Agile teams’ to deliver project activities e.g. large scale restructuring, acquisition, simplification activity, etc.
- Identify and raise continuous improvement opportunities to the HR Shared Services Senior Advisor
- Support the implementation of continuous improvement initiatives in processes and systems
- Keep up to date with future trends in HR Services and participate in internal HR Innovation and Improvement forums
Training
Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.
Rewards and benefits:
Atkins offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.
All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: https://www.yourrewardatkins.com
Security Clearance:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary it will be discussed with you at interview.
If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
ATKINS, part of the SNC Lavalin Group, is committed to having a diverse and inclusive workforce. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
Are you ready to take the next step in your career?
Apply for this rolePreview
Middle EastContent type
BlogsPublish date
04/18/2024
Summary
In the vast expanse of the Saudi Arabian landscape, you’ll find a beacon of innovation, a vision for a better, greener tomorrow. NEOM sits in the heart of the Tabuk province and isn’t just anothe
Preview
Middle EastContent type
BlogsPublish date
04/18/2024
Summary
In the vast expanse of the Saudi Arabian landscape, you’ll find a beacon of innovation, a vision for a better, greener tomorrow. NEOM sits in the heart of the Tabuk province and isn’t just anothe
Related job roles
Salary
Location
Bristol
Job Type
Full Time
Career Area
Project management
Category
Permanent
Location
London
Bristol
Description
Leading the edge of transformation.You might know us for the great work we do across our wide variety of projects. We're proud to say it's thanks to our people's diversity of thought, expertise and kn
Reference
R-113867
Expiry Date
01/01/0001
Author
Lini RathinamAuthor
Lini RathinamSalary
Location
UK
Job Type
Full Time
Career Area
Procurement
Category
Permanent
Location
United Kingdom
London
Riyadh
New York
Description
Reporting to the CDO as a key member of the Global Digital Team the purpose of the role is to create value for the company through the development of enduring technology partnerships that support corp
Reference
R-113837
Expiry Date
01/01/0001
Salary
Location
Dubai
Job Type
Full Time
Career Area
Consultant
Category
Permanent
Location
Dubai
Description
Senior Consultant I Strategic AdvisoryCountry UAECity Dubai/Abu DhabiMarketConsulting, Strategy and Advisory-----------------------------------------------------------------------------------------A
Reference
R-113118
Expiry Date
01/01/0001
Salary
Location
Alexandria
Job Type
Full Time
Career Area
Mechanical engineering
Category
Permanent
Location
Alexandria
Description
Why join us? It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of maki
Reference
R-103424
Expiry Date
01/01/0001
Salary
Location
Epsom
Job Type
Full Time
Career Area
Finance
Category
Fixed Term Contract
Location
Epsom
Description
This role sits within the UK-based part of Finance Centre of Excellence. The key purpose of the role is to help with the finance transformation and centralise billing in the UK for ADS&T sector, prepa
Reference
R-113956
Expiry Date
01/01/0001
Author
Lini RathinamAuthor
Lini RathinamSalary
Location
Gurgaon, Haryana
Job Type
Full Time
Career Area
Architecture
Category
Permanent
Location
Gurgaon
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-112235
Expiry Date
01/01/0001
Salary
Location
Gurgaon, Haryana
Job Type
Full Time
Career Area
Automation / Instrumentation
Category
Permanent
Location
Gurgaon
Bangalore
Description
We’re AtkinsRéalis, a world-leading Design, Engineering and Project Management organization. Created by the integration of long-standing organizations dating back to 1911, we are a world-leading profe
Reference
R-108156
Expiry Date
01/01/0001
Salary
Location
Exeter
Job Type
Flexible Working
Full Time
Career Area
Quantity surveying
Market
Project, programme & cost management
Category
Permanent
Location
Exeter
Description
We’re AtkinsRéalis, a world-leading design, engineering, and project management organization. We connect people, data, and technology to transform the world’s infrastructure and energy systems.Our Pro
Reference
R-107920
Expiry Date
01/01/0001
Author
Danish AkhtarAuthor
Danish AkhtarSalary
Location
Bristol
Job Type
Flexible Working
Full Time
Career Area
Architecture
Market
Cities & development
Category
Permanent
Location
Bristol
Cardiff
Description
Planning a better future for our communitiesAtkinsRéalis is one of the world’s leading multi-disciplinary consultancy firms offering unparalleled opportunities for talented individuals in search of a
Reference
R-113883
Expiry Date
01/01/0001
Author
Ritwi ChatterjeeAuthor
Ritwi ChatterjeeSalary
Location
Derby
Job Type
Full Time
Career Area
Engineering (Other)
Market
Transportation
Category
Permanent
Location
Derby
Description
Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head-on. It'
Reference
R-113550
Expiry Date
01/01/0001
Author
Abhishek SahaAuthor
Abhishek SahaAtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more