Atkins  have  recently  defined  a  “One  Atkins  2020”  Organisational  strategy.  To  support  this strategy, IS have defined an operating model for 2020 to revolutionise the way IS is provided to the organisation, moving from a BAU focus to a Business Value driven organisation. Key concepts  include:  Moving  to  digital  products,  adopting  agile  across  the  organisation, leveraging cloud, and focus on supporting bid and delivery.

The Infrastructure Engineer position is a hands-on role to manage, monitor and support the Windows server environment.  Working within a small team you will provide support with resolving incidents, implementing customer requests, delivering on projects, delivery of new services and offering technical advice to project teams and the business.

This role may suit an individual who has extensive experience within a 2nd line support environment and has proven experience troubleshooting server related issues within a large organisation.  There will be scope to develop scripts and automation processes to support a global environment.  The successful candidate will be dynamic, analytical and able to come up with smart solutions within budget constraints.

Key Deliverables/Responsibilities

• Design, build, and deploy server, storage and cloud solutions
• Delivery of projects and new services including cloud platforms.
• Resolving 2nd/3rd line incident support calls
• Evaluating server and storage performance issues and requests
• Improving and/or automating and scripting administrative procedures
• Continual service improvement through best practise and new and innovative technologies
• Assist with managing the technology life cycle
• Knowledge and experience in HP server, Netapp storage and Microsoft Cloud services.

Experience Required:

Essential Technical Requirements

To be successful in this role we would expect you to have in depth experience with:

• Windows Server 2008/2012/2016
• Server and storage hardware
• Backup and recovery management in a virtualised environment
• Working within a helpdesk / support environment, dealing with customer issues through to resolution
• Active Directory management
• Knowledge of monitoring & reporting based systems
• Experience in Hybrid Cloud environments
• Experience with Microsoft Office 365 and Azure
• Knowledge of storage platforms, such Netapp
• At least 5 yrs experience in a UK enterprise environment

You must also be able to demonstrate experience with:

• Troubleshooting software issues on Windows platform
• Understanding of AV products
• Knowledge of Windows security
• Benchmarking and performance tuning

Desirable Technical Experiences

• Networking fundamentals and basic troubleshooting
• Experience working within ITIL aligned Service Delivery organization.
• To have worked in an engineering environment

Behavioural Competencies

• Proven experience of delivering process efficiencies and improvements
• Clear and fluent English (both verbal and written)
• Ability to build and maintain efficient working relationships with remote teams
• Demonstrate ability to take ownership of and accountability for relevant products and services
• Ability to plan, prioritise and complete your own work, whilst remaining a team player
• Willingness to engage with and work in other technologies

Training:
Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process.  We actively support staff in achieving corporate membership of relevant institutions.
Rewards and benefits:
Atkins offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices. All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: https://www.yourrewardatkins.com

Security Clearance: 
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview.

If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

ATKINS, part of the SNC Lavalin Group, is committed to having a diverse and inclusive workforce. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

ATKINS recognise that there are many well qualified people who are looking to further their career, but who cannot commit to full time employment. We support flexible working arrangements and are interested to discuss how we can accommodate individual requirements.