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Operations Performance Specialist (O&M)

  1. Riyadh
  1. Transportation

The Operations Performance Specialist, with a minimum of 5 years’ experience, will ensure that each Operations and Maintenance (O&M) Contractor meets their contractual requirements in terms of operational performance.

The Operations Performance Specialist role will include timetable and roster analysis/approvals, KPI analysis and forward planning of capacity requirements.

The Operations Performance Specialist will also have experience in operations planning of a driverless Metro and be responsible for tracking and analysis of deviations to the targeted performances and ensure that the O&M Contractors propose and implement successful corrective measures.

Duties and Responsibilities

As part of the Metro Services Delivery Team:

  • Oversee all pre-launch Metro Service activities.
  • Oversee initial set up and mobilisation of the O&M Contractors.
  • Verify O&M Contractor’s compliance to Contract and to Client’s satisfaction.
  • Measure progress of O&M Contractors against contractual milestones.
  • Measure O&M Contractor's KPI performance.
  • Monitor, audit and report the KPIs regime and quality management system.
  • Perform roster analysis, approval, KPI analysis and forward planning for capacity.
  • Evaluate and adjust performance regime where required.
  • Responsible for tracking and analysing deviations to targeted performance.
  • Report to the Senior Manager (and Programme Director) on any Service Delivery issues.
  • Report and advise the Client on Service Delivery.
  • Support the O&M Contractors to obtain the licence to operate.
  • Supervise Trial Operations.
  • Supervise launch of the Metro Service.
  • Propose and implement successful corrective measures to improve performance of the Metro System.

The Operations Performance Specialist will also be expected to:

  • Review O&M Contractor’s documentation.
  • Timetable and roster analysis/approvals.
  • Forward planning of capacity requirements.
  • Perform Site Inspection visits to evaluate Operational Readiness.
  • Undertake Training Observation.
  • Oversee Testing and Commissioning (T&C) activities.
  • Support the Commercial phase.
  • Undertake any other reasonable duty as assigned.


  • Degree in a relevant discipline or equivalent desirable;

  • A minimum of 5 years’ experience and/or training;

  • Or equivalent combination of education and training.

  • Chartership desirable.

  • IET (or equivalent) / IRO membership preferable.

Knowledge and Experience

  • Experience working on complex multi-disciplined projects essential.

  • Technical management experience essential.

  • Railway O&M experience desirable.

  • Middle East experience desirable.

Skills and Aptitude

  • Leadership skills.

  • Team working.

  • Interpersonal skills.

  • Communication skills.

  • Negotiation skills.

  • Client management skills.

Additional Requirements

  • Very good command of spoken English essential.

  • Very good command of written English essential.

  • Good command of Arabic desirable.

  • Ability with other languages desirable.

Personal Qualities

  • Working to tight deadlines.
  • Working with multiple priorities.
  • Managing project deadlines.
  • Resourceful and flexible, with a keen eye for detail and strong work ethic.
  • Able to promote team cohesiveness and build relationships of trust.
  • Able to identify and resolve HS&E project risks.

Rewards and Benefits
We offer an excellent package which includes

  • A competitive salary
  • Accommodation allowance
  • 21 working days annual leave, 6 day work week
  • Transportation allowance
  • Medical and life insurance cover
  • Company gratuity scheme
  • Discretionary bonus scheme
  • Annual flight allowance to point of origin
  • Employee Well-Being Programme – 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants

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