Operations Performance Specialist (O&M)

The Operations Performance Specialist, with a minimum of 5 years’ experience, will ensure that each Operations and Maintenance (O&M) Contractor meets their contractual requirements in terms of operational performance.

The Operations Performance Specialist role will include timetable and roster analysis/approvals, KPI analysis and forward planning of capacity requirements.

The Operations Performance Specialist will also have experience in operations planning of a driverless Metro and be responsible for tracking and analysis of deviations to the targeted performances and ensure that the O&M Contractors propose and implement successful corrective measures.

Duties and Responsibilities

As part of the Metro Services Delivery Team:

• Oversee all pre-launch Metro Service activities.
• Oversee initial set up and mobilisation of the O&M Contractors.
• Verify O&M Contractor’s compliance to Contract and to Client’s satisfaction.
• Measure progress of O&M Contractors against contractual milestones.
• Measure O&M Contractor's KPI performance.
• Monitor, audit and report the KPIs regime and quality management system.
• Perform roster analysis, approval, KPI analysis and forward planning for capacity.
• Evaluate and adjust performance regime where required.
• Responsible for tracking and analysing deviations to targeted performance.
• Report to the Senior Manager (and Programme Director) on any Service Delivery issues.
• Report and advise the Client on Service Delivery.
• Support the O&M Contractors to obtain the licence to operate.
• Supervise Trial Operations.
• Supervise launch of the Metro Service.
• Propose and implement successful corrective measures to improve performance of the Metro System.

The Operations Performance Specialist will also be expected to:

• Review O&M Contractor’s documentation.
• Timetable and roster analysis/approvals.
• Forward planning of capacity requirements.
• Perform Site Inspection visits to evaluate Operational Readiness.
• Undertake Training Observation.
• Oversee Testing and Commissioning (T&C) activities.
• Support the Commercial phase.
• Undertake any other reasonable duty as assigned.

Qualifications

• Degree in a relevant discipline or equivalent desirable;

• A minimum of 5 years’ experience and/or training;

• Or equivalent combination of education and training.

• Chartership desirable.

• IET (or equivalent) / IRO membership preferable.

Knowledge and Experience

• Experience working on complex multi-disciplined projects essential.

• Technical management experience essential.

• Railway O&M experience desirable.

• Middle East experience desirable.

Skills and Aptitude

• Leadership skills.

• Team working.

• Interpersonal skills.

• Communication skills.

• Negotiation skills.

• Client management skills.

Additional Requirements

• Very good command of spoken English essential.

• Very good command of written English essential.

• Good command of Arabic desirable.

• Ability with other languages desirable.

Personal Qualities

• Working to tight deadlines.
• Working with multiple priorities.
• Managing project deadlines.
• Resourceful and flexible, with a keen eye for detail and strong work ethic.
• Able to promote team cohesiveness and build relationships of trust.
• Able to identify and resolve HS&E project risks.

Rewards and Benefits
We offer an excellent package which includes:

• A competitive salary
• Accommodation allowance
• 21 working days annual leave, 6 day work week
• Transportation allowance
• Medical and life insurance cover
• Annual flight allowance to point of origin
• Employee Assistance Programme – 24 hour free advice on financial, legal and family care specialists and also access to personal health, fitness and nutrition consultants