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Resolution & Inquiry Center Agent (French & English)

R-052101
  1. Bucharest
  1. Corporate

Resolution & Inquiry Center Agent (French & English)

As Resolution and Inquiry Center Agent, you will be providing support to end-users, which comprises troubleshooting problems, resolving financial issues and responding to general inquiries related to AP. You will operate through a contact centre help-desk, as part of our global financial shared services centre.

Responsibilities

  • Accurate execution of financial-related tasks and working procedures
  • Perform root cause analysis, identify issues/gaps, provide resolutions
  • Constantly communicate with our internal and external clients
  • Identify areas where process/system improvements are needed

Required

  • Written and oral command of English and French
  • Excellent communication skills and customer service oriented
  • Good knowledge of Microsoft Office Suite
  • Strong deep analytical and problem-solving skills
  • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
  • Works to completion and result oriented

Preferred

  • Experience in customer service/AP
  • Knowledge of Oracle or another ERP system
  • University Degree in Economics/Business
  • Relevant work experience in a shared services centre

Our offer towards work-life balance

  • Flexible working schedule organized in 3 shifts: 9:00 - 18:00, 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday
  • Work from Home
  • Motivational financial package & flexible benefits
  • Easter and Christmas bonus; performance bonus
  • Direct contract with SNC-Lavalin
  • Team buildings, Fun@Work activities
  • Free French language classes
  • Annual performance bonus
  • Learning and Development programs, Training, Career opportunities
  • Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
  • A friendly and dynamic work environment
  • CSR & Sport activities


*6 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift)

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