Post Sales IT Engineer job in Orlando

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Atkins is one of the world’s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

Atkins seeks an energetic and highly motivated self-starter to join our Orlando, FL Information Technology Group as a Post Sales IT Engineer.

MAJOR FUNCTION/ROLE
Solutions oriented individual focusing on application-specific IT to assist the VUEWorks® Product team in meeting project/deliverable requirements, maintenance & support objectives and customer needs while navigating the (Atkins/SNC-L) Global IS restrictions, policies and goals. Serves as a web/server administrator for a cloud hosted server-based application, with a primary focus on effective operations. The VUEWorks application is web-based and is installed both on premise at customer organizations and the DTS hosted Cloud. Support the application from an IT perspective for implementations and ongoing product life cycle. Successful applicants will work well in a team environment and possess superior attention to detail and problem-solving abilities.

JOB DUTIES

Responsible for the installation, configuration, operation and on-going maintenance of the production environment.
Works with the implementation team to support on premise installations of the software.
Provide configuration recommendations and assistance to other solution deployment team members to include troubleshooting and de-bugging support for implementation projects and initiatives.
Works with VUEWorks customers to advise and assist with IT issues in the customer environment (for on premise installations).
Takes ownership of problem management and prioritizes remediation of issues according to business needs.
Works closely with operations, customers and outside vendors to effectively plan, deploy and maintain production environment.
Provide direct support in daily network and systems operations including the evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems.
Assist the development team with IT-related issues, setting up test environments, advising on impacts to the application of patches, updates, security vulnerabilities, etc.
Vulnerability & Patch management process development
Leverage the right monitoring tools to keep up with SLAs of platform performance & latency using alerts/metrics
Ensure the highest levels of systems and infrastructure availability through proactive infrastructure life cycle management and monitoring.
Ensures change management is properly deployed and followed for all tasks.
Creates and maintains up-to-date documentation on production environment.
Provides technical support and coordination with the Support team to assist with troubleshooting and work to solve technical and operational problems.
Collaborates closely with colleagues in the wider Network IT Security and Infrastructure team to ensure effective cross team working.
Performs such other duties as the supervisor may deem necessary.
Complex, varied, non-standardized tasks, processes, or operations of considerable importance to ensure the up-time of customer facing applications.
Consistently exercises initiative and independent judgment, applying knowledge and experience as well as general guidelines and policies.
Works with customers’ IT contacts to discuss application technical specifications and develop solutions for integration points. Vendor coordination and oversight.

EDUCATION AND EXPERIENCE

Bachelor of Science in Computer Systems or Information Technology. Minimum two years network/system administration and PC support experience. Knowledge of Local Area Networks and the TCP/IP protocol.

SPECIAL SKILLS
Strong knowledge of the following is required:

High proficiency in Microsoft products, networking, SQL databases and Windows server
Cloud software / platform solution implementation
Active Directory, IIS, SSO (LDAP, SAML), VPN, Storage, Disaster Recovery/Business Continuity Planning, web services, APIs
Experience with Esri/ArcGIS Server Administration a plus
Self-motivated and competitive
Dedication to customer satisfaction and getting it right the first time
Strong learning aptitude and ability to learn new technologies independently
An analytical problem solver who will roll up their sleeves to work with and for our team
An excellent communicator, both verbally and in writing and can translate tech speak to clients
Deadline driven and one who enjoys change and variety
Accurate, precise and thorough in their day-to-day execution of projects and tasks
Ability to communicate clearly both orally and in writing, with special ability to communicate technical concepts to technical and non-technical audiences. Ability to document technical specifications. Ability to work effectively with managers, IT staff and users to assess needs and analyze problems. Extended hours may be required as workload and deadlines demand.

ADDITIONAL REQUIREMENTS

Ability to communicate clearly both orally and in writing, with special ability to communicate technical concepts to technical and non-technical audiences. Ability to document technical specifications. Ability to work effectively with managers, IT staff and users to assess needs and analyze problems. Extended hours may be required as workload and deadlines demand.

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins Equal Opportunity Statement here:
https://careers.snclavalin.com/equal-opportunities-statement

Atkins cares about your privacy.
Please consult our Privacy Notice to know more about how we collect, use and transfer your Personal Data.
By submitting your personal information to Atkins, you confirm that you have read and accept our Privacy Notice.

Atkins will not accept unsolicited resumes from recruiters, headhunters, contract recruiters, search firms or employment agencies. In the event a recruiter or agency submits a resume or candidate, Atkins explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to Atkins hiring managers or any other employee, shall become the property of Atkins upon receipt.

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What does it take to be an effective civil engineer in Hong Kong?

Preview

Asia

Content type

Blogs

Publish date

04/18/2024

Summary

As a global metropolis, Hong Kong has long been a fantastic place to be a civil engineer. With world-class infrastructure all around, effective civil engineers have many opportunities to be a

Preview

Here are a few strategies that professionals new to the industry can deploy to be effective civil engineers in Hong Kong.

Post Sales IT Engineer

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This vacancy has now expired. Please see similar roles below...

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