Service Delivery Manager

Responsibilities

•           Undertake a full range of duties to ensure an efficient and effective service is delivered

•           Partake in the on-call CPS Silver Rota,

•           Live the Connect Plus Services Values

•           Ensure a relentless focus on Zero Harm

•           Support the delivery of the business’ Sustainability activities

The following qualities, skills and experience are essential:

•           Ability to work under pressure and to tight timescales,

•           A confident and professional manner,

•           Ability to communicate effectively and efficiently at all levels,

•           Excellent team working skills and able to build relationships at all levels,

•           A clear and objective communication style,

•           A flexible outlook to all tasks and duties,

•           Excellent communication skills, both oral and written.

•           Proficient IT skills, particularly Microsoft Office applications.

•           Proven people management skills with the ability to motivate and develop teams to meet business objectives.

•           Understanding of Health and Safety issues.

•           Appropriate CSCS qualification or attained within three months.

•           Full UK Driving Licence

•           Self-motivated, highly organised and able to work on own initiative with the ability to multi-task,

•           Possess good problem-solving skills with the ability to make decisions,

•           Willingness to attend meetings when required

The following qualities/experience are desirable:

•           Experience of working in highways operations/ maintenance or incident management with relevant Command experience.

•           Experience in emergency planning, or similar transferrable experience.

These lists are not exhaustive and do not include everything that needs to be achieved in the role and do not include reasonable instructions given to the jobholder.