Sr. Tolls Business Analyst - Contract Support

• Applies general financial planning and operational principles to solve specific toll-related problems.
• Assists in the design and development of toll financial concepts and analyses, including requirements analysis, as well as development and communication of concepts.
• Researches feasibility of alternative approaches, other toll implementations and cost analyses.
• Writes reports, participates in presentations, discusses concepts and deliverables with clients, and participates in quality-control checks.
• Supports and coordinates the development of toll operations budgets.
• Prepares cost analyses.
• Coordinates and manages forecasting and project budget tracking.
• Facilitates activities between client and other vendors, including software/system vendors and operations vendors.
• Monitors operational and software systems, providing feedback to client and vendors on the result of changes to business processes or software systems.
• Analyzes information that is generated from the roadside (toll equipment) and back office system (BOS) to troubleshoot issues.
• Analyzes business rules and procedures (roadside and back office) to optimize revenue collection and/or minimize negative customer impacts.
• Proposes solutions, quantifies expected results and presents recommendations to the client's senior management team.
• Analyzes solutions provided by client or other vendors, providing thoughtful analysis and recommendations.
• Estimates revenue impact of toll system outages to determine prioritization for resource allocation.
• Coordinates with various departments within the organization (both client and consultant staff) to complete approved recommendations, ensuring that all parties understand the proposed solution, document requirements accurately and execute the implementation plan in a timely manner.
• Inputs and manages cost data; conducts reconciliation of cost data to budget reports on a regular schedule; tracks journal vouchers; manages the addition of new roadways, vendors and budget accounts, as needed, to cost database and analysis.
• Prepares monthly dashboard performance measure reports.
• Manages roadway and vendor expenses tracking and reporting.
• Manages preparation and monitoring of contract and subcontract documents.
• Prepares monthly billing statement, including subconsultant invoices, progress reports, travel authorizations and expenses.
• Prepares and maintains appropriate documentation for billing and project analyses.
• Compiles data and prepares progress reports.
• Performs such assignments and duties as the Supervisor may deem necessary from time to time.

• B.S. degree in Business, Information Technology or another subject related to Toll Revenue Collection Business Operations / Systems (incl. Back Office and/or Customer Service Center), such as Accounting, Finance, Computer Science, or Engineering. Toll-related Master's degree / MBA can substitute for one year of experience.
• This level may be achieved by candidates with seven (7) years’ experience since Bachelor's or six (6) years since toll-related Master's/MBA. Relevant work experience would provide exposure to toll revenue collection operations, including toll collection systems and sub-systems, electronic payment, or information and communication technologies.
• Without a degree, a minimum of thirteen (13) years of relevant experience required.

• Position requires strong analytical ability, organizational skills, and technical accounting skills.
• Strong technical writing and communication skills essential, including ability to present concepts verbally.
• Strong personal computer skills and proficiency in the use of Microsoft Office products, including Word, PowerPoint, Excel, and Access is required. SQL skills are preferred.
• Position requires ability to deal effectively and harmoniously with people at all levels of the organization and to represent the firm professionally. Good interpersonal skills are essential to interact effectively.
• Ability to perform financial calculations, understand contract invoicing requirements and organize information is required. Experience tracking / analyzing budgets is preferred.

• Not required.

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