Service Delivery Expert (Railway Experience)
- Riyadh
Are you ready to take the next step in your career?
Apply for this roleThis vacancy has now expired. Please see similar roles below...
We are currently looking for a Service Delivery Expert for our major rail metro project, you will play a pivotal role in coordinating and managing the Operations and Maintenance (O&M) contractors during the launch and main operations of the metro system. This position demands a seasoned professional with comprehensive expertise in every aspect of metro rail systems, coupled with a Western education from recognized institutions.
Key Responsibilities:
Contractor Liaison and Coordination:
Act as the primary point of contact between the Project Management Company and O&M contractors.
Facilitate effective communication and collaboration to ensure seamless project launch and ongoing operations.
Possess in-depth knowledge of all rail operations, timetable management, accident and incident investigation, contingency planning, operations rule book and best practices.
Provide technical guidance and support to the O&M contractors to ensure compliance with project requirements.
Launch Preparation:
Develop and execute detailed plans for the successful launch of the metro system, considering safety, efficiency, and customer experience.
Work closely with stakeholders to identify and resolve potential issues before the launch.
Operations Management:
Oversee day-to-day operations, addressing any challenges that may arise promptly.
Implement best practices for maintenance, incident response, and service delivery to optimise system performance.
Quality Assurance:
Establish and enforce quality standards for O&M activities, ensuring adherence to project specifications and safety regulations.
Conduct regular audits and assessments to monitor service delivery effectiveness.
Training and Development:
Collaborate with O&M contractors to design and implement training programs for staff to enhance their skills and ensure they meet project requirements.
Performance Monitoring:
Implement key performance indicators (KPIs) to measure the effectiveness and efficiency of service delivery.
Analyze data and propose improvements to enhance overall performance.
Risk Management:
Identify potential risks to service delivery and develop mitigation strategies.
Ensure that O&M contractors are equipped to handle unexpected challenges and emergencies.
Qualifications and Experience:
Bachelor's or Master's degree from a recognised Western institution in a relevant field (Engineering, Project Management, etc.).
Minimum of [9] years of experience in a similar role on major rail metro projects worldwide.
Proven track record of successful project launches and sustained operations.
Skills:
Exceptional communication and interpersonal skills.
Experience in Rail Operations
Strong leadership and team management abilities.
Analytical mindset with the ability to solve complex problems.
Thorough understanding of metro rail operations, rail systems and industry best practices.
Proficiency in project management tools and software
Rewards & Benfits
A competitive salary
Transportation allowance
Medical and life insurance cover
Annual leave
Medical and life insurance cover
Company gratuity scheme
Discretionary bonus scheme
Annual flight allowance to point of origin
AtkinsRealis is committed to eliminating discrimination and encouraging diversity amongst our workforce. We aim to provide quality and fairness for all job applicants and employees and not to discriminate on grounds of gender, marital status, age, race, ethnic origin, religious conviction or disablement. We oppose all forms of unlawful treatment and discrimination.
Our aim is for the company to be representative of all sections of society and that each employee feels respected and able to give their best. We are committed to a policy of treating all our employees and job applications equally.
We pursue this commitment by:
Having clear and concise procedures and guidelines for both line managers and employees to ensure policies are fully understood and implemented
Complying with the relevant employment legislation and codes of practice
Ensuring that all existing employees, potential employees, colleagues and customers are treated equally and with respect
Ensuring that the workplace is an environment free from discrimination, harassment, victimisation and bullying regardless of an individual’s gender, marital status, age, race, ethnic origin, religious conviction or disablement;
Making all decisions relating to recruitment, selection or promotion according to the
Are you ready to take the next step in your career?
Apply for this rolePreview
IndiaContent type
BlogsPublish date
05/15/2024
Summary
The challenge of global climate change is non-refutable. At AtkinsRéalis, we are enhancing and expanding our Power Transmission & Distribution Capability at the Global Technology Centre (GTC)
by
Shailaja Mantha
Preview
IndiaContent type
BlogsPublish date
05/15/2024
Summary
The challenge of global climate change is non-refutable. At AtkinsRéalis, we are enhancing and expanding our Power Transmission & Distribution Capability at the Global Technology Centre (GTC)
by
Shailaja Mantha
Related job roles
Salary
Location
Belo Horizonte
Job Type
Full Time
Career Area
Project controls
Market
Minerals & metallurgy
Category
Permanent
Location
Belo Horizonte
Description
Agora a SNC-Lavalin é AtkinsRéalis, uma organização líder mundial em design, engenharia e gerenciamento de projetos que conecta pessoas, dados e tecnologia para transformar a infraestrutura e os siste
Reference
R-113882
Expiry Date
01/01/0001
Salary
Location
QUERETARO
Job Type
Full Time
Career Area
Mechanical engineering
Category
Fixed Term Contract
Location
Queretaro
Description
Actualmente en AtkinsReális (Faithful+Gould), un líder mundial en consultoría de proyectos y costos, nos encontramos en búsqueda de un Ingeniero(a) Mecánico(a).ObjetivoEncargado(a) de la gestión de pr
Reference
R-113654
Expiry Date
01/01/0001
Salary
Location
Mississauga
Job Type
Full Time
Career Area
Procurement
Market
Nuclear
Category
Permanent
Location
Mississauga
Description
Reference
R-112990
Expiry Date
01/01/0001
Salary
Location
Lima
Job Type
Full Time
Career Area
Sciences - multidiscipline
Category
Fixed Term Contract
Location
Lima
Description
Actualmente estamos en la búsqueda de un(a) profesional para integrarse a AtkinsRéalis como Monitor de Hidrogeología para futuros proyectos. Responsabilidades:Supervisión perforación Diamantina ( si o
Reference
R-111984
Expiry Date
01/01/0001
Salary
Location
Lima
Job Type
Full Time
Career Area
Sciences - multidiscipline
Category
Fixed Term Contract
Location
Lima
Description
Actualmente estamos en la búsqueda de un(a) profesional para integrarse a AtkinsRéalis como Supervisor de Perforación Hidrogeológica para futuros proyectos. Responsabilidades:Supervisión perforación R
Reference
R-111981
Expiry Date
01/01/0001
Salary
Location
Lima
Job Type
Full Time
Career Area
Surface water & drainage
Category
Fixed Term Contract
Location
Lima
Description
Actualmente se ha generado una oportunidad para integrarse a AtkinsRéalis como Especialista Intermedio en Recursos Hídricos, División de Minería y Metalurgia.Responsabilidades:Coordinación y supervisi
Reference
R-111978
Expiry Date
01/01/0001
Salary
Location
Lima
Job Type
Full Time
Career Area
Project management
Category
Fixed Term Contract
Location
Lima
Description
Actualmente en AtkinsRéalis nos encontramos en búsqueda de un/a Ingeniero/a de Procesos Senior - Metalurgia para futuros proyectos en la División de Minería y MetalurgiaResponsabilidades:Proporciona s
Reference
R-111763
Expiry Date
01/01/0001
Salary
Location
Alexandria
Job Type
Full Time
Career Area
Construction
Category
Permanent
Location
Calverton
Alexandria
Description
Construction Manager for Aviation and CRE projects.
Reference
R-111501
Expiry Date
01/01/0001
Salary
Location
Alexandria
Job Type
Full Time
Career Area
Project management
Category
Permanent
Location
Alexandria
Description
Senior Project Manager, Aviation/CRE
Reference
R-111500
Expiry Date
01/01/0001
Salary
Location
Boucherville
Job Type
Full Time
Career Area
Engineering (Other)
Market
Cities & development
Category
Permanent
Location
Boucherville
Description
Chargé (e) de projet junior en MétallurgieSi vous êtes à la recherche d’un employeur qui a des projets internationaux d’ingénierie de grande envergure à vous proposer. Si vous souhaitez faire la diffé
Reference
R-112779
Expiry Date
01/01/0001
AtkinsRéalis
Talent community
Would you like to know more? Not ready to apply? Join our talent community to stay connected and engaged with us at AtkinsRéalis.
Find out more