Billing Supervisor

This position is a perfect opportunity for persons willing to further develop their leadership skills. If you are self-motivated and results-oriented person with a great interpersonal skills and teamwork spirit, this position might offer you new perspective on your career path.

As a Billing Supervisor, you will be responsible for managing day-to-day activities and operations of the Billing team. The Billing activity implies issuing client invoices for projects in your team portfolio and unbilled receivables analysis.

You will ensure that the billing agents in your team are following the established working procedures, while your daily activities will include, but are not limited to: organizing and planning the workload to ensure timely and accurate execution of the related tasks; supporting billing agents in their daily activities, including identifying training needs; resolving billings related issues, measuring team performance and putting in place initiatives to increase process efficiency; building a relationship with internal clients by having frequent and regular communication with the Business Unit representatives; ensure collaboration with other departments and teams in order to facilitate providing professional and customer oriented services.

The Billing Supervisor will report to the Client Billing Manager and will be an active player in the management of the Finance Shared Services Centre, ensuring the service level and quality meet expectations, participating in transitioning additional scope to the Centre, identifying process improvement opportunities and contributing to developing and maintaining up-to-date training materials and tools.

Responsibilities

• Establish work priorities, manage adequately the workload, supervise and manage the Billing team;
• Ensure the timely, efficient and accurate execution of all Billing related tasks;
• Ensure the team members meet the team/individual targets, complying with the established working procedures;
• Ensure an efficient and functional backup structure;
• Constantly collaborate with all departments involved in the Order to Cash process to make sure that an accurate customer account is maintained;
• Achieve and sustain best practices, quality and efficiency within a strong internal control framework;
• Develop strategic KPIs and perform analysis in order to assess the team performance and progress in their efforts;
• Handle escalations and resolve any issues or respond to any internal / external enquiries;
• Organize monthly calls/meetings with the internal clients (BU, etc.)
• Manage resources through coaching, on the job training and performance development;
• Assist with the recruiting, and ensure adequate staffing of the teams;
• Consolidate and promote teamwork;
• Identify process improvement opportunities and participate in their implementation;
• Maintain up-to-date or create procedures and document new processes, as needed.

Requirements

• Previous experience in coordinating / leading teams
• Expertise in the OTC process, preferably in Billing and / or AR field (collections and cash-app)
• Proficiency in English (French is a plus)
• Experience in implementing new working procedures, tools and systems
• Experience working in a shared-services / outsourcing environment
• Excellent Knowledge of Microsoft Office suite
• Knowledge of Oracle or another ERP system
• Bachelor’s degree
• Candidate based in Romania
• Proficiency in Romanian

Capabilities and Qualifications

• Demonstrated leadership skills
• Strong team player & customer service orientation
• Excellent communication skills
• Able to set priorities and efficiently organize team workload
• Excellent analytical skills

Our offer toward work-life balance

• Work-from-home
• Direct & permanent contract
• Flexible benefits, at your choice (meal tickets, holiday / cultural vouchers, courses, wellness, etc.)
• Easter & Christmas bonuses
• Performance bonus
• Private clinic medical subscription
• Additional paid personal days per year
• Free French language classes
• Employee Assistance Program (EAP) > free psychological, financial, or legal counseling
• Internal career opportunities, Learning & Development programs
• Team activities/events, virtual FunWork
• Open & dynamic work environment
• Flexible working schedule – organized in 3 shifts: 9:00-17:30, 10:30 - 19:00, and 13:30 - 22:00* Monday to Friday *3 mandatory evening shifts (days) per month