Desk Side & Technology Support Analyst
__jobinformationwidget.freetext.LocationText__
Bristol
- Entreprise
Are you ready to take the next step in your career?
PostulezCe poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
SNC-Lavalin Group Inc. is a Canadian company based in Montreal that provides engineering, procurement, and construction (EPC) services to various industries, including mining and metallurgy, environment and water, infrastructure, and clean power. The firm has over 50,000 employees worldwide, with offices in over 50 countries and operations in over 160 countries.
The delivery of SNC Lavalin Group IT is via a function called IT Services, having developed an operating model for 2021 to revolutionise the way IT services are provided to the company, moving from a ‘Business as Usual’ focus to an organisation driven by Business Value. Key concepts include transitioning to digital products, adopting agile delivery approaches across the organisation, leveraging cloud services, and applying focus to supporting company project bids and delivery.
Purpose of the Team/Role:
The Desk Side and Technology Support Analyst is responsible for the resolution of 2nd Line tickets. They will have a good understanding of technology and demonstrate excellent customer service skills.
Key Deliverables/Responsibilities:
- General troubleshooting of the SNCL desktop computing environment based on incidents service tickets logged via the Global Service Desk.
- Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to Best Practice guidelines.
- Deploy desktop computers and peripherals, record and track assets during deployment according to Group Is standards and workflow procedures.
- Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution.
- Support the set-up of new offices, sites or projects across the local region.
- Support the Senior Desk Side and Technology Support Analyst ensuring the maintenance of all local equipment rooms and conference room IS facilities, mitigate risks arising from audits, fire, safety or other risk assessments.
- Exhibit a flexible approach to working and provide cover when necessary.
- Ability to communicate at all levels within the company.
Experience :
- Ideally suited for a candidate willing to learn and grow into the role from basics
- Broad technical understanding of IT services and technologies.
- Ability to learn, understand, and apply new technologies.
- A valid clean driving license is essential as travel will be required to other SNCL offices.
- Travel expected to other offices.
Training:
SNC-Lavalin develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.
Rewards and benefits:
SNC-Lavalin offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.
All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: https://yourrewarduk.snclavalin.com/your-benefits
Security Clearance:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview.
If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
SNC-Lavalin, is committed to having a diverse and inclusive workforce. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
SNC-Lavalin, recognize that there are many well qualified people who are looking to further their career, but who cannot commit to full time employment. We support flexible working arrangements and are interested to discuss how we can accommodate individual requirements.
Are you ready to take the next step in your career?
PostulezAccroche
CanadaType de contenu
BlogsDate de publication
02/19/2024
Récapitulatif
Aujourd'hui, nous rencontrons Sabrina et Claudia, deux femmes extraordinaires dans le domaine de l'ingénierie. Rejoignez-nous pour découvrir leurs parcours, leurs triomphes et l'impact qu'ell
Watch: Featured video content
Accroche
CanadaType de contenu
BlogsDate de publication
02/19/2024
Récapitulatif
Aujourd'hui, nous rencontrons Sabrina et Claudia, deux femmes extraordinaires dans le domaine de l'ingénierie. Rejoignez-nous pour découvrir leurs parcours, leurs triomphes et l'impact qu'ell
Watch: Featured video content
Related job roles
Salaire
Localisation
Nashville
Job Type
Full Time
Career Area
Business management
Category
Permanent
Location
Nashville
Description
Why join us?It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making
Référence
R-109390
Date d’expiration
01/01/0001
Salaire
Localisation
Atlanta
Job Type
Full Time
Career Area
Project management
Category
Permanent
Location
Atlanta
Grand Rapids
New York
Raleigh
Princeton
Description
Why join us?It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making
Référence
R-109387
Date d’expiration
01/01/0001
Salaire
Localisation
Toledo
Job Type
Full Time
Career Area
Architecture
Category
Permanent
Location
Toledo
Description
Why join us? It’s an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of maki
Référence
R-109386
Date d’expiration
01/01/0001
Salaire
Localisation
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Join Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep technological knowledge to create a company dedicated to substations – we are Linxon!The position will focus on
Référence
R-109374
Date d’expiration
01/01/0001
Salaire
Localisation
Chennai
Job Type
Full Time
Career Area
Linxon - NewCo
Category
Permanent
Location
Chennai
Description
Job DescriptionJob Title: Project Engineer (Primary)Location: Chennai, Bangalore, Vadodara & Faridabad, IndiaJoin Us! We combine AtkinsRéalis project management expertise and Hitachi Energy’s deep tec
Référence
R-109372
Date d’expiration
01/01/0001
Salaire
Localisation
Dartford
Job Type
Flexible Working
Full Time
Career Area
Civil engineering
Category
Permanent
Location
Potters Bar
Dartford
Leatherhead
Description
AtkinsRéalis, Balfour Beatty and Egis Road Operations UK are part of a consortium, creating Connect Plus Services, a unique partnership with a collective strength in highways asset care from finance,
Référence
R-109363
Date d’expiration
01/01/0001
Salaire
Localisation
Glasgow
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Epsom
Glasgow
Description
Job Synopsis:We are seeking an Engineering Manager to join our Net Zero Energy Business. This position would be based in the central belt of Scotland (or one of our other offices – Bristol, Birmingham
Référence
R-109362
Date d’expiration
01/01/0001
Salaire
Localisation
Bristol
Job Type
Full Time
Career Area
Engineering (Other)
Category
Permanent
Location
Epsom
Bristol
Description
Join us in building a carbon-free future!Engineers at AtkinsRéalis are at the heart of delivering transformative projects in the UK nuclear industry, reducing carbon emissions whilst achieving future
Référence
R-109356
Date d’expiration
01/01/0001
Salaire
Localisation
Melbourne
Job Type
Full Time
Career Area
Civil engineering
Category
Permanent
Location
Melbourne
Description
Why join us? We are hiring! Are you stuck at a company with no real opportunity or variety as a Civil CAD Designer? AtkinsRéalis is seeking a highly motivated and experienced Civil CAD Designer to jo
Référence
R-109348
Date d’expiration
01/01/0001
Salaire
Localisation
West Midlands
Job Type
Flexible Working
Full Time
Career Area
Engineering (Other)
Marché
Transports
Category
Permanent
Location
West Midlands
Crewe
Manchester
Description
Engineer the rail of the future.Join our organisation, where we have a huge variety of projects on-the-go at any one time. So when you start this role with us, it could take your career wherever your
Référence
R-109340
Date d’expiration
01/01/0001
AtkinsRéalis
Explorez les possibilités et voyez comment vous pouvez changer le monde en faisant ce que vous aimez chez AtkinsRéalis
Apprenez-en plus