HR Analyst - ServiceNow(2 - 4 Years - ServiceNow Configuration & Reporting)
__jobinformationwidget.freetext.LocationText__
Bangalore
Are you ready to take the next step in your career?
PostulezCe poste vacant est désormais expiré. Veuillez consulter des postes similaires ci-dessous...
News and information are available at www.atkinsrealis.com or follow us on LinkedIn.
Our teams are proud to deliver on some of the most prestigious projects across the world. It's thanks to our talented people and their diverse thinking, expertise, and knowledge. Join us and you'll be part of our genuinely collaborative environment, where everyone is supported to make the most of their talents and expertise.
When it comes to work-life balance, AtkinsRéalis is a great place to be. So, let's discuss how our flexible and remote working policies can support your priorities. We're passionate about are work while valuing each other equally. So, ask us about some of our recent pledges for Women's Equality and being a 'Disability Confident' and 'Inclusive Employer’.
“We are 270+ talents operating under one Hub; diversified into different process groups - Recruitment, Lifecyle, Offboarding, Service Excellence and Contact Management.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. We welcome you to bring your authentic self and create a better tomorrow with us. The future focussed HR organisation largely possess a strong Onshore Partnering Team and the Centre of Excellence, complimented by a robust Service Delivery Team offering top class services to employees from the HR People Hub, Bangalore.”
Job Summary:
As HR ServiceNow Analyst in our Bangalore-based HR Shared Services Centre, you’ll be an integral part of delivering an exceptional HR customer experience. You will be part of the HR Service Excellence team and responsible for managing and enhancing various components within the ServiceNow platform, including announcements, knowledge articles, response templates, and analysing HR data to identify trends and areas for improvement. This role requires a deep understanding of ServiceNow HR processes with a focus on improving user experience and efficiency. The ServiceNow Analyst will collaborate with HR teams across the globe to ensure the platform's functionality aligns with organizational goals and requirements.
The ServiceNow Analyst plays a critical role in ensuring that the ServiceNow platform remains a valuable resource for users and aligns with the organization's strategic objectives. By managing announcements, knowledge articles, response templates, and communities, this role enhances the overall user experience and operational efficiency within the platform.
Key Responsibilities:
ServiceNow Configuration: Configure, customize, and maintain ServiceNow modules, including announcements, knowledge articles, response templates, and communities, to meet organizational needs and improve operational efficiency.
Announcements Management: Create, update, and manage announcements within the ServiceNow platform to communicate important information to users, such as system changes, maintenance schedules, or updates.
Knowledge Article Maintenance: Develop, review, and maintain knowledge articles to provide end-users with accurate and relevant self-help resources. Assist with knowledge management audits and governance reviews to ensure articles are up to date, contain relevant content and reflect best practices.
Response Template Creation: Design and maintain response templates to streamline the resolution of common issues and improve response times for service requests and incidents.
Community Engagement: Foster an active and collaborative user community within the ServiceNow platform by encouraging discussions, sharing best practices, and addressing user inquiries or concerns.
ServiceNow Functionality Improvement: Continuously assess and enhance the ServiceNow platform's capabilities and features to support the evolving needs of the organization. Manage and co-ordinate user acceptance testing programs for ServiceNow upgrades, working with HR teams across the globe to identify defects, ensuring these are investigated and fixed.
Data Analysis: Analyse platform usage data and user feedback to identify trends and areas for improvement. Translate data findings into actionable insights and recommendations for enhancements. Collaborate with cross functional teams to understand data requirements ensuring the data is accurate and consistent across all reporting. Create, maintain and schedule user-friendly Service Now reports and dashboards for HR users and stakeholders. Present data results to non-technical stakeholders.
Documentation: Maintain thorough documentation of configuration changes, processes, and best practices to facilitate knowledge sharing and training.
Training and Support: Provide training and support to end-users to ensure they can effectively utilize the ServiceNow platform for their needs. Work with HR users to troubleshoot issues, ensuring they are resolved in a timely manner.
Collaboration: Collaborate with various teams, including IT, customer support, and knowledge management, to ensure that ServiceNow aligns with cross-functional goals and requirements.
Essential Skills:
- Excellent communication and interpersonal skills to engage effectively with cross-functional teams and users
- Demonstrated experience in ServiceNow administration and configuration, with a focus on announcements, knowledge articles, response templates, and communities.
- Experienced in creating and maintaining dashboards and reports in Service Now
- Strong problem-solving and analytical skills.
- Good presentation delivery skills, experience of using PowerPoint.
- Ability to manage own time, multi-task, prioritise and re-prioritise tasks. .
- A proactive approach to staying updated on ServiceNow best practices and industry trends.
- Ability to work independently and as part of a team to drive ServiceNow improvements.
- Proven track record of handling sensitive data and situations within GDPR (General Data Protection Regulation) legislation with a strong confidentiality ethic.
Preferred Skills:
- Experience with scripting and custom application development in ServiceNow.
- Knowledge of IT service management (ITSM) and ITIL best practices.
- Familiarity with user experience (UX) design principles to enhance the ServiceNow user interface.
Qualifications:
- Bachelor's degree in a related field or equivalent work experience.
- Certification in ServiceNow, such as ServiceNow Certified System Administrator. (Advantage)
What We Can Offer You
- Varied, interesting and meaningful work.
- A hybrid working environment with flexibility and great opportunities.
- Opportunities for training and, as the team grows, career progression or sideways moves.
- An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
Why work for AtkinsRéalis?
We at AtkinsRéalis are committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions.
Meeting Your Needs
To help you get the most out of life in and outside of work, we offer employees ‘Total Reward’.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.
Additional Information
We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
We care about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.
Link: Equality, diversity & inclusion | Atkins India (atkinsrealis.com)
Are you ready to take the next step in your career?
PostulezAccroche
CanadaType de contenu
BlogsDate de publication
02/19/2024
Récapitulatif
Aujourd'hui, nous rencontrons Sabrina et Claudia, deux femmes extraordinaires dans le domaine de l'ingénierie. Rejoignez-nous pour découvrir leurs parcours, leurs triomphes et l'impact qu'ell
Watch: Featured video content
Accroche
CanadaType de contenu
BlogsDate de publication
02/19/2024
Récapitulatif
Aujourd'hui, nous rencontrons Sabrina et Claudia, deux femmes extraordinaires dans le domaine de l'ingénierie. Rejoignez-nous pour découvrir leurs parcours, leurs triomphes et l'impact qu'ell
Watch: Featured video content
Related job roles
Salaire
Localisation
Vasteras
Job Type
Full Time
Career Area
Integrity & legal
Category
Permanent
Location
Västerås
Description
JOINS US!Role: Head of Legal and Contract Management Location: Vasteras, SwedenJob OverviewLinxon is seeking an experienced Head of Legal and Contract Management to lead our legal and commercial team
Référence
R-114325
Date d’expiration
01/01/0001
Salaire
Localisation
Stockton-on-Tees
Job Type
Flexible Working
Full Time
Career Area
Project management
Marché
Villes et développement urbain
Category
Permanent
Location
Stockton-on-Tees
Description
The AtkinsRéalis Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and combines the best in project management and design managemen
Référence
R-114321
Date d’expiration
01/01/0001
Salaire
Localisation
Stockton-on-Tees
Job Type
Flexible Working
Full Time
Career Area
Project management
Marché
Villes et développement urbain
Category
Permanent
Location
Stockton-on-Tees
Description
The AtkinsRéalis Infrastructure Project Delivery Practice (PDP) is the centre of excellence for the delivery of infrastructure projects and combines the best in project management and design managemen
Référence
R-114319
Date d’expiration
01/01/0001
Salaire
Localisation
Epsom
Job Type
Flexible Working
Full Time
Career Area
Natural sciences
Marché
Villes et développement urbain
Category
Permanent
Location
Epsom
Description
To meet our growing project workload and help us design and apply new approaches to our work, we are looking for an experienced and enthusiastic Principal or Associate Ecologist to join our Epsom offi
Référence
R-114316
Date d’expiration
01/01/0001
Salaire
Localisation
London
Job Type
Full Time
Career Area
Architecture
Category
Permanent
Location
London
Description
Project Architect Role in the London StudioWe are AtkinsRealis: Architecture, Master planning, and Interior Design.We are a top 10 UK based global design Practice whose reputation is built on a cultur
Référence
R-114289
Date d’expiration
01/01/0001
Salaire
Localisation
Val D'Or
Job Type
Full Time
Career Area
Civil engineering
Marché
Villes et développement urbain
Category
Permanent
Location
Amos
La Sarre
Rouyn-Noranda
Val D'Or
Description
Ingénieur(e) en génie civilAtkinsRéalis en Abitibi-Témiscamingue est en pleine croissance! Répartis dans plusieurs bureaux, nous offrons des services de génie-conseil et d’ingénierie d’usine principal
Référence
R-114285
Date d’expiration
01/01/0001
Salaire
Localisation
Bristol
Job Type
Full Time
Career Area
Health & safety
Category
Permanent
Location
West Midlands
Bristol
Exeter
Cardiff
Description
Location: Bristol/Birmingham/South West & South Wales OfficesJob DescriptionAtkinsRéalis is one of the world’s leading multi-disciplinary consultancy firms offering unparalleled opportunities for tale
Référence
R-114270
Date d’expiration
01/01/0001
Salaire
Localisation
Nashville
Job Type
Full Time
Career Area
Civil engineering
Marché
Villes et développement urbain
Category
Permanent
Location
Nashville
Description
WE ARE HIRING!AtkinsRéalis is seeking an Aviation Engineer to join our East Aviation Team. This is an entry-level position and is based out of Nashville, TN. ABOUT US AtkinsRéalis is one of the world
Référence
R-114266
Date d’expiration
01/01/0001
Salaire
Localisation
Dubai
Job Type
Full Time
Career Area
Project controls
Marché
Project, programme & cost management
Category
Permanent
Location
Dubai
Description
AtkinsRealis is currently looking for a Planner in Dubai, UAE to join a large programme of work.About AtkinsRéalis Created by the integration of long-standing organizations dating back to 1911, Atkins
Référence
R-114259
Date d’expiration
01/01/0001
Salaire
Localisation
Epsom
Job Type
Full Time
Career Area
Natural sciences
Marché
Villes et développement urbain
Category
Permanent
Location
Epsom
Description
To meet our growing project workload and help us design and apply new approaches to our work, we are seeking an enthusiastic Assistant Ecologist to join our Epsom office and become a part of the Londo
Référence
R-114243
Date d’expiration
01/01/0001
AtkinsRéalis
Explorez les possibilités et voyez comment vous pouvez changer le monde en faisant ce que vous aimez chez AtkinsRéalis
Apprenez-en plus