Resolution & Inquiry Center Agent (French & English)
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Bucuresti
- Entreprise
Are you ready to take the next step in your career?
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As Resolution and Inquiry Center Agent, you will be providing support to end-users, which comprises troubleshooting problems, resolving financial issues and responding to general inquiries related to AP. You will operate through a contact centre help-desk, as part of our global financial shared services centre.
Responsibilities
- Accurate execution of financial-related tasks and working procedures
- Perform root cause analysis, identify issues/gaps, provide resolutions
- Constantly communicate with our internal and external clients
- Identify areas where process/system improvements are needed
Required
- Written and oral command of English and French
- Excellent communication skills and customer service oriented
- Good knowledge of Microsoft Office Suite
- Strong deep analytical and problem-solving skills
- Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
- Works to completion and result oriented
Preferred
- Experience in customer service/AP
- Knowledge of Oracle or another ERP system
- University Degree in Economics/Business
- Relevant work experience in a shared services centre
Our offer towards work-life balance
- Flexible working schedule organized in 3 shifts: 9:00 - 18:00, 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday
- Work from Home
- Motivational financial package & flexible benefits
- Easter and Christmas bonus; performance bonus
- Direct contract with SNC-Lavalin
- Team buildings, Fun@Work activities
- Free French language classes
- Annual performance bonus
- Learning and Development programs, Training, Career opportunities
- Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
- A friendly and dynamic work environment
- CSR & Sport activities
*6 mandatory evening shifts per month, with the possibility to extend to a maximum of 10 evening shifts per month (bonus after the 6th evening shift)
Are you ready to take the next step in your career?
PostulezAccroche
CanadaType de contenu
BlogsDate de publication
02/19/2024
Récapitulatif
Aujourd'hui, nous rencontrons Sabrina et Claudia, deux femmes extraordinaires dans le domaine de l'ingénierie. Rejoignez-nous pour découvrir leurs parcours, leurs triomphes et l'impact qu'ell
Watch: Featured video content
Accroche
CanadaType de contenu
BlogsDate de publication
02/19/2024
Récapitulatif
Aujourd'hui, nous rencontrons Sabrina et Claudia, deux femmes extraordinaires dans le domaine de l'ingénierie. Rejoignez-nous pour découvrir leurs parcours, leurs triomphes et l'impact qu'ell
Watch: Featured video content
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