Expense Reports Support Agent

This role is an exciting career opportunity for those of you who are fluent in French and/or English and who aim to fully exploit their communication and analytical skills. Everything we do is based on a simple idea: the fastest way to get results is to build on what you have.

The Expense Reports Support Agent role is part of a new Global Team of SNC-Lavalin’s Financial Shared Service Center based in Bucharest.  While covering this role, you will be solving escalation incidents related to expense reports and offering support via phone/email.

Responsibilities:

• Performing tasks related to policy escalations, ensuring that the expense audit is following the travel procedure
• Respond to all the requests made by internal or external customers via phone or/and email, on time.
• Add the requests to the ticketing system (SDE & Service Now)
• Run different regular reports as per the direct manager’s instructions
• Maintain a high level of knowledge management / update the Standard Operating Procedures
• Provide training to newcomers and ensure an efficient backup structure
• Identify areas of process/system improvements and propose initiatives for development
• Build a strong relationship with SNC-Lavalin internal customers

Our offer towards work-life balance:

• Flexible working schedule – organized in 3 shifts: 9:00-18:00, 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday*5 mandatory evening shifts per month
• Evening shifts bonus starting after the fifth mandatory evening shift per month
• Work from Home
• Motivational financial package & flexible benefits
• Easter and Christmas bonus
• Direct contract with SNC-Lavalin
• Team buildings, Fun@Work activities
• Free French language classes
• Learning and Development programs, Training, Career opportunities
• Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
• A friendly and dynamic work environment
• CSR & Sport activities

Requirements:

• Written and oral command of French and/or English (at least B1 level)
• Excellent communication skills and customer service oriented
• Good knowledge of Microsoft Office Suite
• Strong deep analytical and problem-solving skills
• Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
• Works to completion and result oriented

Qualifications:

• Experience in Customer Service
• Basic knowledge of Oracle or another ERP system (SAP Concur)
• University Degree in Economics/Business
• Relevant work experience in a shared service center