Expense Reports Support Agent


This role is an exciting career opportunity for those of you who are fluent in French and/or English and who aim to fully exploit their communication and analytical skills. Everything we do is based on a simple idea: the fastest way to get results is to build on what you have.

The Expense Reports Support Agent role is part of a new Global Team of SNC-Lavalin’s Financial Shared Service Center based in Bucharest.  While covering this role, you will be solving escalation incidents related to expense reports and offering support via phone/email.


  • Performing tasks related to policy escalations, ensuring that the expense audit is following the travel procedure
  • Respond to all the requests made by internal or external customers via phone or/and email, on time.
  • Add the requests to the ticketing system (SDE & Service Now)
  • Run different regular reports as per the direct manager’s instructions
  • Maintain a high level of knowledge management / update the Standard Operating Procedures
  • Provide training to newcomers and ensure an efficient backup structure
  • Identify areas of process/system improvements and propose initiatives for development
  • Build a strong relationship with SNC-Lavalin internal customers

Our offer towards work-life balance:

  • Flexible working schedule – organized in 3 shifts: 9:00-18:00, 10:00 - 19:00 and 13:00 - 22:00* Monday to Friday*5 mandatory evening shifts per month
  • Evening shifts bonus starting after the fifth mandatory evening shift per month
  • Work from Home
  • Motivational financial package & flexible benefits
  • Easter and Christmas bonus
  • Direct contract with SNC-Lavalin
  • Team buildings, Fun@Work activities
  • Free French language classes
  • Learning and Development programs, Training, Career opportunities
  • Employees Wellness Program – fresh fruits, chair massage, counselling sessions, additional sick days, employee wellness rooms
  • A friendly and dynamic work environment
  • CSR & Sport activities


  • Written and oral command of French and/or English (at least B1 level)
  • Excellent communication skills and customer service oriented
  • Good knowledge of Microsoft Office Suite
  • Strong deep analytical and problem-solving skills
  • Able to efficiently manage time, set priorities and complete multiple tasks simultaneously
  • Works to completion and result oriented


  • Experience in Customer Service
  • Basic knowledge of Oracle or another ERP system (SAP Concur)
  • University Degree in Economics/Business
  • Relevant work experience in a shared service center

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