IT Applications Analyst

We’re AtkinsRéalis, a world-leading design, engineering and project management organization. We connect people, data and technology to transform the world's infrastructure and energy systems. We have more than 36.000 employees across 50 countries. Some of our notable projects you might have heard of are the Cernavodă Nuclear Power Plant in Romania, The LINE at NEOM in Saudi Arabia, Samuel De Champlain Bridge in Canada, The Roof in China, the Dubai Opera and many others.

The role is within our Global IT Services team and co-located with the organization’s Financial Shared Service Center, based in Bucharest, Romania, while the base of users is worldwide, spread across geographies: from Canada to India, there are currently 12+ Operating Units for whom, in a collaborative way, we offer technical support.

The main pillars of activities you would take up within your role as IT Applications Analyst are two-fold:

• Reactive: delivery of prompt support in response to both applications technical issues (at request: incidents; or maintenance-like processes) and incoming knowledge/training requests.
• Proactive: development of new solutions as requested by (emerging) business needs, upcoming challenges or projects.

In our department, we come up with the right solutions to issues and new challenges with the assistance of applications providers, as well as other in-house functions or outsourced teams: Data Base Administrators (DBAs), developers, Infrastructure experts etc., with whom we work closely. In our roles, we are driven by results, come up with solutions, but in doing so we always focus on process. We are aware of the vital necessities of understanding problems before building technical solutions, and also that building those solutions must be a human-centered approach.

In the light of the above ideas, and in order for our collaboration to be optimal, we believe you must honestly and naturally find yourself in the following characteristics:

• You are a critical thinker; you question everything and can discern for yourself…
• …without being afraid to challenge what seems to be norm if you believe there are better ways.
• You value being and aim at becoming an autonomous colleague, as the basis of win-win collaborations.
• You love to investigate, to research, to analyze and to debug, to think in scenarios.
• It’s natural for you to be curious, dig to the roots of problems to understand the less evident causes.
• You model solutions/prototypes without skipping process parts: testing, documenting, impact evaluation.
• You understand the importance of communication and of user experiences, as well as the power of diversity and self-leadership.
• You know there are no “scripts” for success, except the path that one creatively builds for themselves.
• You are resilient: you can take “the long way.”

Some practical requirements associated to the role:

• Language mastery and communication-related skills:
  • Proficient English is a must, as the main language within the organization.
  • French would be desirable. Interest in learning or improving would matter.
  • Any other language mastered would also be an asset.
  • Technical competency and ability to communicate both in writing and orally at all levels of the organization via channels: email, Teams, phone; audio calls, video conferences, face-to-face.
• Relational databases knowledge:
  • Basic understanding on Relational Database Management Systems (RDBMS), theoretical and practical.
  • Competency in SQL or similar RDBMS languages or interest in learning this independently as on the job as soon as possible.
• Experience in working with ERPs, complex applications, financial business processes:
  • Experience with Oracle and Oracle EBS applications would an asset.
  • Same with any of: Kofax MarkView, SAP Concur, Workday, EcoSys, Rimilia, SAP Business Objects, Oracle Cloud EPM.
  • Work experience with any complex ERP or application matters.
  • Work experience with financial business processes would be an asset.
• Project management and ticketing services:
  • Project management mindset, as the way to work effectively within different teams.
  • Experience agile or non-agile methodologies would an asset.
  • Work experience with tools such as Service Now, Jira or other ticketing services would be good to have.
• Competency in the Microsoft Office 365 bundle tools:
  • Proficient use of general applications for daily work activities is a must: Outlook, Word, Excel etc.
  • Mastery of more specialized applications: Visio, PowerApps, PowerBI, SharePoint, Forms etc. would be a great asset.
• You must have a Bachelor’s degree.
• Your residence must be in Romania.
• Proficiency in Romanian language.

A non-exhaustive list of practical responsibilities you would be taking:

• You would be answering user requests via support tickets in tools like Service Now.
• In addressing issues raised, you would be performing root cause analysis and investigations…
• …With the purpose of delivering solutions to the users in the most client-oriented way.
• Creating/updating scenarios and testing plans to document solutions, new developments or implementations, in an iterative manner.
• Identifying areas of potential improvement at all levels of work flows.
• Working closely with service provides and/or adjacent teams to troubleshoot applications issues.
• Closely monitoring existing applications, configurations, integrity checks, on a daily basis.
• Taking up specific tasks related to the Financial Month activities, on a monthly basis.

And a list of compensations and benefits offered, which focus on obtaining a balanced work-life dynamic:

• Work from home/Hybrid working model in place
• Flexible working schedule: Monday to Friday, with flexibility between 09.30 to 20.00
• Permanent contract
• Flexible benefits, at choice (meal tickets, holiday vouchers, culture vouchers, wellness discounts etc.)
• Holiday bonuses: Easter and Christmas
• Private medical clinic subscription
• Additional paid personal days off per year
• Employee Assistance Program (EAP) (free psychological, financial or legal counseling services)
• Team activities or events: in person or virtual
• Internal career opportunities, Learning and Development programs
• French classes offered by company
• Open and dynamic work environment