IT Help Desk Support Technician
Why join us?
We are hiring! Atkins seeks an IT Help Desk Support Technician to join our team in Orlando, Ft. Lauderdale or Pompano Beach, FL.
About Us
Atkins is one of the world’s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.
How will you contribute to the team?
- Responsible for entry-level support of all computer systems within the Traffic Management Centers (TMC’s).
- Handling first response calls to the Help Desk (phone, e-mail, and online), logging the initial call, and detailing the response given to each user.
- Troubleshoots original call via telephone or in person contact and responds in person when problem cannot be fixed remotely.
- Inventories all computer system hardware parts monthly to ensure TMC is operating at one hundred percent (100%).
- Performs functions as directed by the TMC Operations Manager to include any routine and nonroutine functions.
- Informally trains users in basic computer skills when needed.
- Installs and loads all functions of any new workstation when purchased, to include the communications link to the network systems.
- Creates weekly report on all Help Desk calls and responses to include fixed and outstanding items with details on what replacement parts were needed.
- Daily monitoring of video walls and supplemental displays to comply with one hundred percent (100%) system availability.
- Weekly patch management and anti-virus monitoring of all desktop computers.
- Directs the daily responsibilities of the TMC IT Technical Support analyst positions.
- Performs any additional tasks as assigned by TMC management team.
- Performs all other tasks assigned by the department.
- Ability to work alternate work schedules and be on-call twenty-four (24) hours/day.
- Ability to create daily, weekly, monthly, and yearly reports regarding system availability and Help Desk calls.
- Ability to coordinate real-time activities and priorities.
- Direct experience with the day-to-day operations of a similar center.
What will you contribute?
- Associate's degree in Computer Science or related field preferred or a minimum of 2 years of experience in IT service principles and processes.
- High level of proficiency and knowledge of working in a Corporate IT environment.
- Solid understanding of hardware and software asset management processes.
- Experience of working to (and exceeding) Service Level Agreements.
- Broad technical understanding of technology services being supported.
- Ability to learn, understand, and apply new technologies.
- Strong business focus and customer service skills.
- Working knowledge of database/excel structures/tables/configurations.
- Proven experience of data analysis and good numeracy, analytical and reporting skills.
- Certification from Microsoft preferred.
- Ability to communicate technical information in layperson’s terms.
- Ability to work alternated work schedules and be on-call.
What we offer at Atkins:
At Atkins, you will enjoy a robust rewards package which includes:
- Opportunity to work on various projects of various sizes
- Competitive salary
- Flexible work schedules
- Paid Time Off (PTO)
- Group Insurance
- Retirement Savings Plan with employer match
- Employee Assistance Program (EAP)
- Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program
If this sounds like you and you would like to expand your career with us, apply today!
Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.
Please review Atkins Equal Opportunity Statement here:
https://careers.snclavalin.com/equal-opportunities-statement
Atkins cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.
By submitting your personal information to Atkins, you confirm that you have read and accept our Privacy Notice.
Note to staffing and direct hire agencies:
In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, SNC-Lavalin family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency.
https://careers.snclavalin.com/recruitment-agencies
