Network Operations Manager
- Security, aerospace & defence
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Ensures that IT global initiatives and standards are achieved within scope of responsibility
- Manage a highly skilled Network Operations team(both from people and technical management perspective) to support networking in operations, change management, problem management and maintain ongoing improvements of all networking technologies.
- Managing KPIs
- Wireless Service Management
- Automation, Scripting
- Reporting
- Track and monitor status and capacity of network services.
- WAN Accelerator Configuration and Management
- Lead and manage the team, including hiring, mentoring, and professional development, and work with senior management during the budgeting process.
- Manage the team in supporting foundational components and providing high SLA through proactive planning and operational excellence.
- Maintain and improve the 24/7 Operations Center program
- Review and improve establish operating policies and approaches for Operations Center
- Creates long-term and short term strategies plan for the Operations Center to address issues and develop a program of continuing improvement for the organization.
- Analyzes teams’ workload and activity to drive efficiency and focus towards network SLA’s
- Develop a detailed and complete incident management program
- Develop a robust Problem management program
- Maintain communication with functional managers to ensure issues are resolved.
- Develop a monitoring cleanliness program to ensure tickets and processes to ensure tasks are being completed timely.
- Communicate policy and procedural changes.
- Generate reports for management in regards to service availability, uptime, and adherence to Standard Operating Procedures and SLAs etc.
- Degree educated (or equivalent) in Information Technology or related subject or significant relevant experience, including:
- Extensive experience working in an Information Technology environment
- Proficiency in network monitoring platforms (Solarwinds, ThousandEyes, Netflow)
- High proficiency in Cisco networking products
- Experience in WAN Technologies eg BGP, MPLS, VPN Networking
- High proficiency in Aerohive wireless troubleshooting
- Experience in Riverbed SteelHead. SteelConnect would be advantageous.
- High proficiency in HP networking products
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