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Operation Control Center Representative (Call Center)

  1. Hanwell
  1. Transportation

Brun-Way Highways Operations Inc. is seeking a qualified individual for the permanent full-time position of Operations Control Centre Representative (OCCR) (Call Center Specialist) to start as soon as possible.  Brun-Way is responsible for 275 kilometres of the Trans-Canada Highway from the Quebec border to Longs Creek (west of Fredericton) and Route 95 between Woodstock and the Houlton Border until the year 2033.

Position Summary:

The Operations Control Centre (OCC) is Brun-Way’s centralized total services business model. The OCC consolidates several core processes including end-to-end service requests pertaining to operational matters, highway maintenance and emergencies, as well as account management.

The OCC operates 24/7 (24 hours a day, 7 days a week),  12 hour shifts both night and day on a rotating shift Sunday to Saturday.


  • Handle customer requests and issues (both routine and urgent) if necessary, dispatching the appropriate staff for the location of incident.
  • Perform various administrative functions.
  • Liaison with external agencies and coordinate implementation action with internal staff and suppliers as required for any incident that may arise on the operating facility. 
  • Input all highway incident related data into the Computerized Management System, including actions taken and field reported details on accident and facility damages.
  • Initiate communication contact and supply highway operational and maintenance information (e.g. weather and road conditions, planned and emergency road closures) to external sources in compliance with the Brun-Way policies.
  • Monitor cameras and process information for external clients.


  • Strong verbal communication skills in English as well as French
  • Exceptional telephone, customer service and computer skills
  • Demonstrated analytical, troubleshooting and problem-solving skills
  • Attention to detail with strong organizational skills
  • Demonstrates strong initiative and follow-through coordination skills
  • Able to multi-task and manage competing priorities
  • People Soft / JD Edwards experience a definite asset
  • Adaptable and flexible to change
  • Ability to work independently & as a team member

Founded in 1911, SNC-Lavalin is a global fully integrated professional services and project management company and a major player in the ownership of infrastructure. From offices around the world, SNC-Lavalin's employees are proud to build what matters. Our teams provide comprehensive end-to-end project solutions – including capital investment, consulting, design, engineering, construction, sustaining capital and operations and maintenance – to clients in oil and gas, mining and metallurgy, infrastructure and power. On July 3, 2017, SNC-Lavalin acquired Atkins, one of the world's most respected design, engineering and project management consultancies.

At SNC-Lavalin, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.  


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