Senior Infrastructure Operations Engineer

The Senior Infrastructure Operations Engineer position is a hands-on role to manage, monitor and support the Server Infrastructure (physical & virtual), VMware, backup solutions and DHCP services. Working within the Enterprise Compute Operations Team within the Infrastructure Division you will provide support with monitoring the services, resolving incidents, implementing customer requests, delivering on projects, and providing operational support & services.

This role would be suited to an individual who has experience with supporting & monitoring a large Infrastructure environment, someone who has proven experience troubleshooting issues within a large (3000+VM’s, 300 + Esxi Hosts, Multi-Region) environment.

High Level responsibilities

Windows and VMWare:

• Installation and Configuration: Installing and configuring the VMWare software and infrastructure components, including servers, databases, and applications.
• Virtual Machine Management: Managing virtual machines and their delivery in the VMWare environment. This includes creating, configuring, and managing virtual machines, templates, and snapshots.
• Storage Management: Managing storage resources and configuring storage policies for virtual machines in the VMWare environment.
• Network Management: Configuring and managing virtual networks in the VMWare environment, including virtual switches, network adapters, and other network components.
• Performance Monitoring and Optimization: Monitoring the performance of the VMWare infrastructure, identifying performance bottlenecks, and optimizing the infrastructure for better performance.
• Security Management: Ensuring the security of the VMWare infrastructure, including implementing security policies, configuring firewalls and other security settings, and conducting security audits.
• Troubleshooting and Problem Resolution: Identifying and resolving technical issues in the VMWare environment, including server failures, virtual machine crashes, and other issues.
• Backup and Disaster Recovery: Implementing and managing backup and disaster recovery solutions for the VMWare environment, ensuring the availability and integrity of critical data and applications.
• Documentation and Reporting: Documenting the VMWare infrastructure, SOPs, creating reports on system performance and usage, and communicating with management and other stakeholders about the status of the VMWare environment.
• Supporting and monitoring the global infrastructure server environment using vRops, HP One View and SCOM.
• Capacity management:
  • For infrastructure server resources, both reporting and responding to incidents from either users or our alerting systems.
  • Managing, supporting, monitoring Windows & VMware ESXi Servers.
  • Deploy, configure, and maintain Windows servers, ensuring stability, security, and optimal performance.
  • Manage DNS, DHCP, DFS and other Windows server-related services.
  • Provide advanced troubleshooting and resolution for Windows server-related issues.
  • Configure and maintain Windows Server Failover Clustering (WSFC) environments, including cluster nodes, shared storage, quorum configuration, and networking. Diagnose, and resolve issues related to failover events, resource failures, or other cluster-related problems to minimize downtime.
  • Sever Build and Decommissioning.
  • Coordinate with Hardware vendors for server hardware issues.

Hyper-V Systems Administration:

• Installation and Configuration: Deploy, install, configure, and maintain Hyper-V servers, clusters, and related infrastructure components.
• Virtualization Management: Manage and administer Hyper-V virtual machines, including resource allocation, performance tuning, and monitoring.
• Troubleshooting: Diagnose and resolve Hyper-V infrastructure issues, including performance bottlenecks, connectivity problems, and resource utilization concerns.

Hardware HPE C7000/Synergy 12000  Management:

• Expertise in managing HPE C7000 Enclosures, including blade server configurations, networking modules, and storage.
• Perform hardware upgrades, firmware updates, and troubleshoot enclosure-related issues.
• Manage and optimize HPE Synergy 12000 Frames, encompassing compute modules, storage, and networking.
• Configure and deploy Synergy Frames to meet infrastructure demands, ensuring scalability and performance.

Additional responsibilities:

• Continuous service improvements: Initiate, own and implement service improvements including automation that can improve processes, reduce outages, incidents, make environment more stable, reduce effort required to support, minimize/mitigate risks, improve customer satisfaction etc.
• Be available for on call support during non-business hours including on weekends based on business requirements

Visit datacentre to provide hands and eyes support based on business requirements.

DC Location : https://maps.app.goo.gl/vDw266oziJtDSKPp8

The above is not a comprehensive list of responsibilities and may be added / modified / dropped based on the business requirements from time to time.

Experience and skills requirement:

• Primary skills requirement – Windows, Vmware:
  • Should be working in operation from 6 years as a L3 Engineer supporting Windows VMware Infrastructure.
  • Supporting at least 2000+ server environment.
  • Windows virtualization administration.
  • Windows 2012/2016/2019 server platform.
  • Managing, supporting, and monitoring of VMware vSphere environment (6.x/7.x).
  • Managing and monitoring server hardware (HPE server hardware).
  • Proactive maintenance and responding to user incidents.
  • L1/L2 /L3 troubleshooting of infrastructure issues and fixing the alerts.
  • Experience with VMware vSphere, vCenter, and ESXi.
  • Knowledge of Microsoft Windows Server and Active Directory.
  • Strong troubleshooting and problem-solving skills.
  • Experience with working with other teams across the globe.
  • Excellent communication and teamwork skills.
  • Certifications such as VMware Certified Professional (VCP) or Microsoft Certified Solutions Expert (MCSE) are a plus.

Educational Qualification:

Bachelor’s degree in Computer Science or related field.

Meeting your needs: 

When you start with us, you'll enjoy "Total Reward", a package that can be tailored to your lifestyle, career and personal needs. From flexible holidays to life assurance, health & wellbeing benefits, and career planning for the senior stage of your career. 

Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview. And let's talk about any adjustments you might need. 

New name, new era. We are AtkinsRéalis.  It will take some time for all our information to update – you can still refer to our fantastic benefits via the link below: 

YourReward at SNC-Lavalin​ (snclavalin.com). 

Training: 

AtkinsRéalis is committed to developing its people both personally and professionally. Our colleagues have the advantage of access to a high ranging training portfolio and development activities designed to help make the best of individual’s abilities and talents. We also actively support staff in achieving corporate membership of relevant institutions. 

More about us: 

AtkinsRéalis is a leading global consultancy with over 100 years of design and engineering expertise. With us, you'll be surrounded by the skills, knowledge and support to help you succeed. Together, we can deliver projects which have a positive, sustainable impact on the world. 

Check out some of our recent, most exciting projects. 

Additional Information: 

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance.  If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. 

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.