Service Desk Analyst

R-030918
Bangalore

Experience Required Essential:

  • Strong understanding of the ITIL v3 framework
  • Experience of working in a high pressure environment
  • Proven track record in achieving SLAs
  • Excellent communication skills and customer focus
  • Ability to build and maintain efficient working relationships in a team based environment
  • Strong trouble shooting techniques and analytical thinking
  • Meticulous attention to detail
  • Excellent customer service skills (strong business focus and ‘can do’ attitude)
  • Experience of Windows, Office, Active Directory, SCCM, Exchange 2007, SharePoint 2010, Citrix
  • Experience of working to and exceeding targets
  • Experience of IS work management systems (ideally ServiceNow)
  • Good timekeeping and time management

 Desirable:

  • ITIL v3 Foundation
  • MS-CIT qualification or similar
  • Experience of working within a multi-cultural environment
  • Experience of working in a fast moving and changing large enterprise IT environment
  • Experience of iPhone, iPad, Mac, Blackberry, Android, etc

 Behavioural Competencies

  • Proven experience of delivering process efficiencies and improvements
  • Clear and fluent English (both verbal and written)
  • Ability to build and maintain efficient working relationships with remote teams
  • Demonstrate ability to take ownership of and accountability for relevant products and services
  • Ability to plan, prioritise and complete your own work, whilst remaining a team player
  • Willingness to engage with and work in other technologies

  

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