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Sr. Tolls Business Analyst - Quality Assurance

  1. Austin
  1. Transportation

Sr. Tolls Business Analyst - Quality Assurance

Atkins is one of the world’s most respected design, engineering and project management consultancies. Atkins has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years.

Atkins has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy.

Atkins seeks an energetic and highly motivated self-starter to join our team in Austin, TX as a Senior Tolls Business Analyst- Quality Assurance supporting the Texas Department of Transportation (TxDOT).

The ideal candidate will have a background in business and/or revenue collection operations management as a business analyst, systems manager or financial manager/analyst.


Under supervision, applies business operations and technical assessment knowledge to the investigation of planning and operational needs and problems, coordination of Toll project activities, and the preparation of technical reports and documentation.

Carries out job functions within small, project-oriented, multidisciplinary teams of toll professionals and supports direct interaction with clients within the context of project meetings, financial reviews, operations- and system-related activities, and project production and delivery.

Major results expected include high-quality written, verbal and graphical deliverables in the form of technical reports, progress reports and other related documentation.

  • Applies system knowledge and operational principles to solve specific toll-related problems.
  • Assists in the design and development of toll system / operational concepts and analyses, including requirements analysis, as well as communication of concepts.
  • Researches feasibility of alternative approaches, other toll implementations and cost analyses.
  • Writes reports, participates in presentations, discusses concepts and deliverables with clients, and participates in quality-control checks.
  • Analyzes information that is generated from the roadside (toll equipment) and back office system (BOS) to troubleshoot issues.
  • Analyzes business rules and procedures (roadside and back office) to optimize revenue collection and/or minimize negative customer impacts.
  • Proposes solutions, quantify expected results and present recommendations to the client's senior management team.
  • Coordinates with various departments within the organization (both client and consultant staff) to implement approved recommendations, ensuring that all parties understand the proposed solution, document requirements accurately and execute the implementation plan in a timely manner.
  • Prepares monthly dashboard performance measure reports.
  • Prepares and maintains appropriate documentation for project analyses.
  • Compiles data and prepares progress reports.
  • Collaborates in the development of Toll operational and system design concepts, analyses, and solutions to Toll problems, including requirements analysis, technology review and selection, development and communication of operational concepts, and plans / requirements for new projects, development of specifications, testing and commissioning.
  • Leads analyses of processes and system operations to identify improvements and/or efficiencies in accordance with client objectives; this includes facilitating workshops or work sessions to engage staff, gathering inputs to analyses and sharing emerging ideas and conclusions.
  • Performs such assignments and duties as the Supervisor may deem necessary from time to time.

  • B.S. degree in Business, Information Technology or another subject related to Toll Revenue Collection Business Operations / Systems (incl. Back Office and/or Customer Service Center), such as Accounting, Finance, Computer Science, or Engineering. Toll-related Master’s degree / MBA can substitute for one year of experience.
  • This level may be achieved by candidates with four (4) years’ experience since Bachelor's or three (3) years since toll-related Master's/MBA.
  • Relevant work experience would provide exposure to toll revenue collection operations, including toll collection systems and sub-systems, electronic payment, or information and communication technologies.
  • Without a degree, a minimum of ten (10) years of relevant experience required.

  • Position requires strong analytical ability, organizational and time management skills with ability to perform under pressure and dexterity to adjust to changing priorities.
  • Strong effective technical writing, oral and listening communication skills in English are essential, including ability to present concepts verbally.
  • Position requires ability to deal effectively and harmoniously with people at all levels of the organization and to represent the firm professionally. Excellent interpersonal skills are essential.
  • Must be self-starter with excellent analytical, organizational, problem-solving, and decision-making skills.
  • Strong personal computer skills and proficiency in the use of Microsoft Office applications, including Word, PowerPoint, Excel, Access and Outlook, is required.
  • SQL skills are preferred.

  • None.

Atkins offers its employees a robust rewards package which includes: a competitive salary; a broad benefits package including medical/RX, dental, vision, life, disability, legal, hospitalization and other valuable voluntary options; generous time-off programs; flexible work schedules; 401(k) with employer match; professional and career development opportunities through our corporate university, as well as a highly-regarded tuition reimbursement program; and an unmatched culture focused on client-service, quality, and tireless pursuit of excellence in all we do. Atkins is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Vet/Disability.

Please view Atkins Equal Opportunity Statement here:

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