Atkins is part of the SNC Lavalin Group of companies, the delivery of its IT is via a function called IT Services (ITS). Our ITS business is made up of digital, user service, technology and project management experts, working across multiple regions. Our teams are supporting globally including those based in offices and working on remote sites with our clients where we partner the business on some of the worlds iconic design and build and infrastructure projects.
Job Details:
Purpose of the Team/Role
The Software Asset Management Administrator will be engaged with the end to end software lifecycle including procurement, maintenance, and utilization of software applications. The role will support the Software Asset Team Manager in providing a global process across all regions.
Key Deliverables/Responsibilities
- Provide input to the Software Asset Management life cycle, including analysing and redesigning Software Asset Management processes, software requests, license pooling/checks, and deployment
- Maintain the catalogue and cost management processes for all software assets
- Maintain all cost models relating to software assets
- Support the integration of the License Management Tool (and surrounding processes), with the IS delivery systems and services
- Raise and manage software purchasing orders through their lifecycle (including ‘Goods Receipting’)
- Verify supplier invoices against purchase orders
- Liaise with suppliers to request quotes (and maintain appropriate supplier records)
- Identify and advise management and technical teams on license entitlements derived from software deployed
- Support the “Audit, Risk and Compliance” function team through the regular audit process
- Provide report information on software/licence counts, metrics and usage, as well as provide input on terms that impact licensing
- Maintain the license inventory and perform software harvesting based on usage
- Assist with license related questions/issues
- Ensure 100% customer satisfaction and client focus
- Manage incidents and requests according to defined SLAs - ensure 100% adherence to RFS & INC Best Practice guidelines
- Update, formalise and review processes defined in the IS Business Management System
Experience Required:
Essential:
- Experience of working within ITIL aligned Service Management organisation
- Experience of working in Software Asset Management
- High level of proficiency and knowledge of IT Asset Management and enterprise procurement processes
- Experience of implementing process change
- Excellent analytical and communication (both verbal and written) skills
- Proven experience of data analysis and good numeracy, analytical and reporting skills
Desirable:
- Qualification in Software Asset Management
- Working knowledge of Service Now
- Supplier relationship experience
- ITIL V3 Foundation Accreditation
Competencies specific for this role
- IT Service Management expertise
- Communication skills
- Stakeholder Management
- Performance Improvement
- Confidence and professionalism
Training:
Atkins develops individuals through a portfolio of training and development activities designed to help you make the best of your abilities and talents. These are reviewed with individuals through an annual appraisal process. We actively support staff in achieving corporate membership of relevant institutions.
Rewards and benefits;
Atkins offers a fantastic range of benefits, which you can tailor to suit your own health, wellbeing, financial and lifestyle choices.
All the information you need to know is available on our dedicated benefits portal; your reward, which is available to access 24/7 from any device: https://yourrewarduk.snclavalin.com/
Security Clearance:
This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview.
If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.
ATKINS, part of the SNC Lavalin Group, is committed to having a diverse and inclusive workforce. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.
ATKINS, recognize that there are many well qualified people who are looking to further their career, but who cannot commit to full time employment. We support flexible working arrangements and are interested to discuss how we can accommodate individual requirements.
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